Refund and Exchange Policy for Skincare Products at CLEA

Refund & Return Policy – Clea Skincare

At Clea, your satisfaction and confidence in our products are our top priorities. If you are not entirely satisfied with your purchase, we’re here to help.

Returns & Eligibility

  • Returns are accepted within 7 days of receiving your order.

  • To be eligible for a return, the item must be unused, unopened, and in its original packaging.

  • For hygiene and safety reasons, we cannot accept returns for products that have been opened or used.

How to Request a Return or Refund

Please contact us before sending any items back. Once you reach out to us, we will provide you with the return address and further instructions.

You can contact us via:

Please do not send any products to us without receiving the return address from our team. Unsolicited returns may not be processed.

Refund Process

  • Once we receive and inspect your return, we will notify you regarding the status of your refund.

  • If approved, a refund will be issued to your original payment method within 5–7 business days.

Additional Notes

  • The customer is responsible for return shipping costs unless the item received was damaged or incorrect.

  • Items marked as final sale or discounted are non-refundable unless damaged or faulty.

For any further questions or concerns, feel free to reach out through email or WhatsApp.